Image Ignite 360- Cancellation Policy
Due to the popularity of our unique services, we highly recommend that you make a reservation in advance for any of our relaxing spa treatments. However, we will always do our best to accommodate your requests. You must be 18 years or older to make an appointment with the Spa, anyone under age 18 seeking a Spa service must have their parent or guardian book the appointment. A major credit card is required to hold your reservation(s). You can also book on the website. If you have any questions about services Please complete the form on the “contact us” page and we will reply promptly. The information you are providing here will not be sold or disclosed to any outside party.
The time for your appointment is reserved exclusively for you. If you are unable to keep your appointment, we request that you cancel within 24 hours of basic services and 48 hours of a chemical or spa service. There is a 50% cancellation fee for any cancellation less than 24 hours notice. We reserve the right to charge your credit card if the appointment is cancelled or rescheduled in less than the notice required by this Cancellation Policy -30% of the service will be charged for cancellations and changes made within 12 hours of the scheduled appointment. Any cancellations or changes made within 4 hours of the scheduled appointment will be charged 100% of the appointment cost.
Check In: Please arrive at least 15 minutes prior to your first scheduled appointment. Late arrivals will result in a shortened appointment so the next guest will not be delayed, and you will be charged for the full value of the service. Please Check-In at the front desk. If it is your first visit with our Spa you will need to fill out Spa forms for our records.
For the convenience of other clients, please do not bring your pet or children under age 12 to the Spa without another adult present to supervise them. As a consideration to other guests, please turn off your cell phone or any other electronic device while inside the Spa. We also suggest for you to please leave your valuable items at home when doing your treatment. We regret, but we will not be responsible for loss or damage of your personal items.
Any sexual solicitations are not tolerated and will be reported to authorities. Please remember that the room must be prepared and used for the next client and should be vacated after treatment upon completion of service within a reasonable amount of time. We do not allow smoking inside the Spa.
For your convenience, we accept cash, local checks, Visa/MasterCard (including debit cards), Discover and American Express. A $35 fee will be charged for all returned checks.
Gratuities:Gratuities (or tips) are not included in our prices, but are highly appreciated by our staff. The standard gratuity is 15% - 20% of the cost of service provided. On parties of 5 or more a 20% gratuity will be included.
If you have any questions about our policies, please don't hesitate to contact the Spa Manager.